Privacy Policy

We the NIPRO Group place special importance on various information and data held or owned by individual group companies. For the purpose of dealing in an appropriate manner with all personal information and data (“Personal Information”) relevant to customers, shareholders, employees, other workers and staff members, and other individuals related to the companies, and hereby reaffirm our pledge to ensure that these companies’ officers, together with all employees, part-time and variable workers, and other staff (collectively referred to as “Employees”), comply with laws, acts, ordinances and other relevant rules and regulations, and act in accordance with the following policy.

General Approaches

Considering our corporate social responsibility (CSR), we adopt the approaches described below with a view to bringing this Private Policy into action for smooth operations.

  • We comply with various laws, acts and ordinances applicable to the protection of Personal Information and make reasonable efforts to improve our treatment of such information.
  • We clarify internal rules and regulations, and work diligently to ensure that all Employees fully understand and thoroughly comply with these rules and regulations. We also provide necessary education and training, and launch other related initiatives to this end.
  • We give serious consideration to individuals’ privacy and work hard to cooperate with related organizations, our business partners and other outside entities in protecting their Personal Information.
  • We strive to establish effective security management measures and systems to prevent leakage, loss or alteration of Personal Information. In the event of any accident, we will promptly take appropriate action to prevent recurrence of such accident.
  • When receiving from an individual request for disclosure, correction or any other treatment of the Personal Information belonging or relating to said individual, we respond to such request in good faith and take appropriate action.

Acquisition and Use of Personal Information

Before obtaining Personal Information from an individual, we identify relevant purposes and details of its use. We use the obtained Personal Information only to the extent necessary for achieving said purposes, and handlesuch information in an appropriate manner. Should it be deemed necessary either to use such Personal Information beyond the preliminarily specified extent or to change said purposes, we will do so only after obtaining the respective individual’s consent.

  1. Purpose of using Personal Information belonging or relating to business partners
  • Receipt of various applications, contracts for product development, purchase/procurement, commissioning of services and other purposes
  • Recommendation and introduction of products, services and other merchandise, provision of information via e-mail, distribution of samples, giveaways and others
  • Control and management of customer information, resolution of Grievances, receipt of Request for Grievance Hearing, research and questionnaire surveys, campaigns and prize competitions 18
  • Applications and reports to the authorities concerned and other agencies
  1. Purpose of using Personal Information belonging or relating to doctors, dentists, pharmacists, nurses, those involved in pharmacies and drugstores, and others involved in medicine
  • Provision and collection of information pertaining to the appropriate use of medical equipment, pharmaceuticals, and healthcare and other products
  • Provision and collection of information pertaining to the quality, safety or efficacy of medical equipment, pharmaceuticals and healthcare and other products
  • Research and studies in the fields of medical science, pharmacology, medical equipment and pharmaceuticals
  • Provision and collection of information on medical science and academic studies
  • Request and implementation of clinical trials, post-marketing surveillance and other activities
  1. Authentication of individuals involved in medicine for membership and access to website, and communication to such members
  • Receipt of various applications and contracts for product development, purchase/procurement, commissioning of services and other purposes
  • Applications and reports to the authorities concerned and other agencies
  1. Purpose of using Personal Information belonging or relating to company shareholders
  • Response to shareholders’ exercise of rights or performance of obligations in accordance with the Corporate Law
  • Studies and surveys of the preferential treatment system or other types of facilities provided for company shareholders; distribution of letters, giveaways and information, receipt of inquiries
  • Production and disclosure of reference materials, either required by applicable laws, acts and ordinances, or necessary due to any similarly important cause
  • Applications and reports to the authorities concerned and other agencies
  1. Purpose of using Personal Information belonging or relating to entrants to company facilities and individuals requesting study tours to company facilities
  • Explanation and reception of visitors upon their entry to company facilities
  • Control and management of entrants
  • Response to requests for study tours and receipt of opinions or inquiries from study tour participants
  1. Purpose of using Personal Information belonging or relating to individuals inquiring about company products, services, operations, activities and others
  • Consideration, coordination and response to received inquiries, requests and opinions
  • Communications to individuals or companies providing products and/or services, those related to medicine and others interested, and provision of company products and services
  • Applications and reports to the authorities concerned and other agencies
  1. Purpose of using Personal Information belonging or relating to Employees (including retirees) and their families
  • Calculation of salaries and wages, welfare program, education, seminars and lectures, personnel changes and transfer of departments, other human resources and labor management operations, and internal and external communications
  • Communications and provision of information for labor unions, welfare groups, employee shareholding groups, subsidiaries, affiliated companies and business partners 19
  • Treatment of retired employees as required by labor-related laws, acts and ordinances, and otheremergency communications
  • Applications and reports to the authorities concerned and other agencies
  1. Purpose of using Personal Information belonging or relating to job applicants and employee candidates
  • Consideration, decision and notification of acceptance
  • Provision of information on selection procedures and results
  • Implementation of pre-employment procedures and provision of information in relation to other requirements

Provision of Personal Information to Third Parties

We do not provide any individual’s Personal Information to any third party, excepting cases in which such individual gives consent to such provision in advance, or such provision is required by law, act or ordinance.

Disclosure, Correction, Addition, Deletion, Termination of Use and Other Processing of Personal Information

If we are asked by an individual to disclose, correct, add, delete, terminate use of or otherwise process any Personal Information belonging or relating to said individual, we will start necessary investigation without delay, before complying with such request, to the extent deemed reasonable and appropriate within a reasonable period of time. If there is any provision of the laws, acts and ordinances or any justifiable reason for not complying with said request in regard to all or part of said Personal Information, we will notify the individual of the situation and take any other necessary action.

Response to Complaints

Upon receiving a complaint from an individual regarding our treatment of his or her Personal Information, we will promptly investigate the matter and respond to such complaint in an appropriate manner, and work very hard to eliminate the causes involved. Whenever necessary, we strive to implement measures to prevent recurrence of any complaint, ensure that all employees fully understand and thoroughly adopt such measures, and develop necessary systems and frameworks.